Returns & Refunds
Returns
Our policy lasts 14 days from the order date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Sale, Bargain Box or Outlet items are not eligible for return as they are post season and at a discount.
To be eligible for a return, your item:
- must be received within this 14 day time period. The reason for this is our goods are seasonal and the season lasts for around 4 months.
- must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not permit hats, hair accessories and hosiery to be returned for hygiene reasons.
Additional non-returnable items:
Gift cards
To complete your return, we require the goods to be received at our Returns Centre for checking. It is always best to email us first as Returns which do not meet the Returns criteria will not be sent out again unless additional shipping is paid. If Returns are received which are sent after the 14 days cut off, or sale items, then Refunds will not be issued. The goods will be sent to charity. if you want them back then you will have to pay standard shipping.
There are certain situations where refunds will NOT be granted:
Clothes with obvious signs of use,
Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
Any item that is returned more than 14 days after delivery,
Discounted items.
Refunds
Once your return is received and inspected, and fulflls the Return Criteria, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littlelordandlady.co.uk.
If your payment was by Paypal - this can take a little longer as Paypal does sometimes hold monies for checking.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@littlelordandlady.co.uk and send your item to: The Returns Centre, Little Lord & Lady, 512 (Sheffield) Ltd, International Freight Terminal, Grange Mill Lane, Sheffield, S9 1HW..
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: The Returns Centre, Little Lord & Lady, 512 (Sheffield) Ltd, International Freight Terminal, Grange Mill Lane, Sheffield, S9 1HW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You do not need to use trackable shipping as small parcel delivery is tracked as standard. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.